Shipping

UK Shipping

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Free Shipping on all orders over £100.00 (UK ONLY)

Shipping cost

Standard Tracked 48hrs Royal Mail - Price Dependant on weight of order.

Cost of shipping will be added to your order in checkout

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available. 

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at Info@highrealms.com with your name and order number, and we will look into it for you.


Returns

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns within 14 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and refund policy:

  • Discounted items are final and cannot be returned or exchanged

  • Returned items must have tags still on and be returned in original product packaging

  • Returned items must have no visible signs of wear or use

To initiate a return, please complete the following steps:

  • Reply to your order confirmation email to request which products you would like to return

  • Tell us which return method you would like.

  • Store credit, a different product, or a refund to the original payment method.

  • Print the prepaid return shipping label that you will receive by email

  • Send all items back to us using the label provided

14 Days to Return

We offer free returns within 14 days of purchase.

We are unable offer free returns anytime after the 14 days of purchase. Customers who would like to return an item after the 14 day period, will be liable for the shipping cost. Please note the above return expectations apply.

Exchanges

If you would like to Exchange an item please email us Info@highrealms.com with the New item you would like to exchange and your Original Order number of purchased items. We will happily assist you with your exchange.